Garage Mate Ltd Privacy Policy 

Updated on 7 Mar 2024

Our contact details

Name: Garage Mate Ltd

E-mail: support@garagemate.net

This document (‘this Privacy Statement’ or ‘our Privacy Statement’) describes how we use and process your personal data, provided in a readable and transparent manner. It also tells you what rights you can exercise in relation to your personal data and how you can contact us. 'Garage Provider' means the business that will provide the mechanical service that you booked with through the website 

The type of personal information we collect

We currently collect and process the following information:

• Name

• Phone number

• Car Information:

  • Registration

  • Make

  • Model

  • MOT Expiry

  • Registration Year

• Email

• Address

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To provide you with MOT reminders 

• To allow you to book an MOT appointment with one of our Garage Provider’s

We also receive personal information indirectly, from the following sources in the following scenarios:

• From a Garage Provider that has signed you up, this data is collected to allow us to send MOT reminders on their behalf 

We use the information that you have given us in order:

• To contact you about MOT reminders

• To look up the DVLA database about your car information

• To connect you to a Garage Provider

• To create an account on our website

We may share this information with the DVLA .

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting datateam@garagemate.net

(b) We have a contractual obligation.

(c) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep your personal data for as long as is necessary to enable you to use our services or to provide our services to you (including maintaining any garagemate.net user accounts you may have), to comply with applicable laws, resolve any disputes and otherwise to allow us to conduct our business, including to detect and prevent fraud and/or other illegal activities.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [insert email address, phone number and or postal address] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at datateam@garagemate.net.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:        

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk